Delivery/Returns

At our bakery, we strive to provide you with exceptional products and services. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions associated with refunds:

Quality Concerns:

If you are unsatisfied with the quality of our bakery products, such as cakes, pastries, or bread, we request that you contact us within 24 hours of placing your order. We may ask for specific details or supporting evidence, such as photographs, to better understand the issue. Based on our assessment, we will determine whether a refund is applicable.

Order Accuracy:

We take great care to ensure the accuracy of your order. In the rare event that we make a mistake with your order, such as delivering the wrong items or missing items, please notify us immediately upon receipt of the order or within 24 hours. We will rectify the error promptly by offering a replacement or refund.

Delivery Issues:

Our delivery team strives to ensure your order arrives in excellent condition and within the specified time frame. If there are any delivery-related issues, such as late delivery, damaged items during transit, or non-delivery, please contact us as soon as possible. We will investigate the matter and take appropriate action, which may include issuing a refund or arranging for a redelivery.

Cancellation:

If you need to cancel your order, please inform us 24 hours prior to the delivery date and time. Depending on the circumstances and the stage of preparation, we may be able to provide a full or partial refund. However, please note that if the order is already prepared or out for delivery, a refund may not be possible.

Refund Process:

If a refund is approved, we will process it using the original payment method used for the order. Please allow a reasonable amount of time for the refund to reflect in your account, as processing times may vary depending on your financial institution.

Non-Refundable Items:

While we strive to accommodate refund requests to the best of our abilities, certain items are non-refundable. These include customized or personalized products, as well as items that have been consumed or partially consumed.

Customer Support:

Our dedicated team is available to assist you with any refund-related queries or concerns. Please contact us via phone or email, providing relevant order details and a clear description of the issue. We will respond promptly and work towards a resolution.

Discretionary Refunds:

In certain exceptional cases, we may offer discretionary refunds beyond the scope of this policy. These instances will be assessed on a case-by-case basis, taking into account the specific circumstances and our commitment to customer satisfaction.

Please note that this refund policy is subject to change without prior notice. It is advisable to review the policy periodically for any updates.

We value your patronage and aim to provide you with the best bakery experience possible. Should you have any questions or require further clarification, please do not hesitate to reach out to our team. We appreciate your understanding and cooperation.